The first step to identifying this issue is to check the File Free on your handheld.  You can do this one of two ways.  

1. Options > Status > file free
2. Hold ALT+SHIFT+H

The file free shows how much memory is free.

How to Free Up Memory on your BlackBerry Smartphone 

1. Delete any applications on your device that you do not use.  To do this, from your BlackBerry home screen press the Menu key  (the one with the seven-dot RIM logo) then go to Options > Advanced Options > Applications
2. Select the unused applications and press the Menu key and then select Delete.
3. Reboot the handheld.
4. If you choose to delete anything, your handheld will restart and yield a higher File Free
5. Enable Content Compression: Go to Options > Security and enabled Content Compression,    this will free some space.
6. Delete the “Help” Application: Once you get the hang of your BlackBerry you don’t really need this application. Go to Options --> Applications, select Help and delete it.
7. Delete the Sample Video: Go to Options > Advanced Options > Applications.  Highlight BlackBerry Sample Video, press Menu and Delete
8. Delete the Unused Languages: You have an option to remove them from the Application Loader screen.
9. Delete Pictures: Delete any unwanted images or move them to your memory card.
10. Clean Up Browser Cookies and Cache: Start the mobile browser.  Press the Menu key and select Options > Cache Operations. Clear History & Clear Cookies.

Be sure you have a memory card for your handheld, if not insert a memory card, store all those ringtones, videos and MP3s that would otherwise overload your device memory.

How to transfer files from your phone memory to your media card?

Plug  your phone on the Blackberry desktop manager, choose Media> Media manager.

Your handheld is not receiving emails.  Pull first the battery out. (if the problem is solved, you will notice your email flying in as soon as the handheld reboots).  If that doesn't help, you may need to resend your service books. 

Figure 1: Blackberry Account Creation

Login to http://uts.blackberry.com using your username or password made by the blackberry activation.

Figure 2: Send service books

Click on Help and then click Send Service Books.
You should receive confirmation messages on your handheld if it was successful.

My bowser is missing

The missing browser is a common issue that shows up more often than you think, after activating a new handheld or upgrading the OS.  There is a simple fix, but most users do not know where to start. 

• Ensure you have a BlackBerry data plan (you must have GPRS in capital letters on your right hand )
• Make sure the icon is not hidden. Press the Menu key and select Show All , see if the icon is on the screen. If this does not work,
• Go to Options > Advanced Options > Host Routing Table.  Press the Menu key and select Register Now.
• Wait about 30 seconds and the icon will appear. Sometimes it may take longer depending on your service. If it does not show up after a while (10 minutes or so) try a battery pull.  After the restart it still does not appear, you may need to resend your service books as described above.

Cannot browse the web with the Blackberry

1. Make sure your antenna signal shows GPRS (all caps)
2. Open the browser, press Menu key, options > Cache operations, clear history, content cache, Pushed content, Cookie Cache then press Backspace. The browser memory will clear.
3. If option 2 does not help, Go to Options > Advanced Options > Host Routing Table.  Press the Menu key and select Register Now.
   

Some users prefer to have separate inboxes for SMS/MMS messages & emails, while some prefer to have them all in one place.  To change this option is simple. In your Message go to Options > General Options and change SMS and Email Inboxes to separate.  This gives you an individual folder for your SMS/MMS and Email messages.

Figure 3: Separate SMS and Email

No software or connection to a computer is required to perform a Handheld Wipe. On your BlackBerry, simply go to Options > Security Options > General Settings > Click  menu key > WipeHandheld and follow the instructions on the display. It takes a few minutes, but the Handheld Wipe will conveniently take you back to the starting line and hopefully fix your problems. Keep in mind you'll have to re-add your PIN info and add back your BlackBerry Messenger, contacts and applications (if you chose to delete the applications).

Transfer Files Between Devices Using Bluetooth

BlackBerry-to-BlackBerry Bluetooth transfer. Generally, you need to be within a range of roughly 30 feet of another Bluetooth-enabled device to connect.
1) Enable Bluetooth Connectivity for Both handhelds

From the BlackBerry icon screen, click Manage Connections and check the box next to Bluetooth.
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Figure 4: Bluetooth

2) Make the BlackBerry Devices Discoverable

• Click Options on the handhelds' icon screens, and then select Bluetooth. From there, click your BlackBerry Menu key and again click Options.
• Then set the Discoverable option to "Yes" and exit the menu by hitting Escape—the key directly to the right of the trackball on 8800 series devices. Don't forget to click "Yes" when a dialog box asks you if you want to save the changes.
• Go to the BlackBerry icon screen and once again select Manage Connections. Then scroll all the way down to the Bluetooth Options menu item and click it.
• Click your BlackBerry Menu key again and select Add Device. The BlackBerry will then search for Bluetooth devices in range. After it has found one, it will show the name of the device and ask you to confirm that it's the correct one by clicking on the device's name.

After you have followed this process for both handhelds, insert a numeric passkey to access the handhelds. The default passkey is "0000" unless you have changed it. The default code is four zeros.
After the connection is finished you will see a dialog box on both handhelds that says "Pairing Complete". The handheld you wish to connect to will appear in your list of Paired Devices. This list displays when you click Bluetooth Options inside the Manage Connections icon.

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Figure 5: Bluetooth settings

4) Set Devices to "Trust" Each Other

Select the handheld you want to transfer files from your list of Paired Devices—within your Bluetooth Options. Then click on your BlackBerry Menu key, and set the trusted field to "Yes". You have to do this for both devices. If you want to do a one-time transfer, you should return to this menu when you are finished and reset the field to either Prompt or No.

5) Transfer File

• Using the handheld that you want to receive the transferred file, click Media on the icon screen.
• Then select Music, Videos, Pictures, Ring Tones or Voice Notes, depending on what type of file you wish to send.
• Hit your BlackBerry Menu key while inside the media type folder and choose Receive Using Bluetooth.  The Waiting for Connection box will then appear.
• Pick up the handheld you want to use to send the file, and click Media on its icon screen.
• Again, choose what media type you wish to send—Videos, Voice Notes, Pictures, etc.—and then highlight the specific file. Click your BlackBerry Menu button, choose Send Using Bluetooth and the file is transferred.

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Figure 6: Send using Bluetooth

Finally, you need to select the location to save the transferred file using the recipient device.

Before backing up your handheld you have to download the latest version of RIM's BlackBerry Desktop Manager Software first.

There are 2 ways to backup your handheld, backup all data or some of the data on your Blackberry.

Launch the desktop manager software on your PC (if it is not installed yet). Follow the procedure detailed above to open the program. When the program is running, connect your BlackBerry handheld to the PC via USB cable. Close any dialog box that may appear when your BlackBerry is connected, including the desktop manager box that informs you it is searching for application updates.
Your BlackBerry should now be connected to the software and the word Connected should appear in both the top and bottom left corners of the desktop manager screen. If you are not connected, unplug the handheld and insert it into another USB port.

Backup All or Some of the Data on Your BlackBerry

1. Click on the Backup and Restore icon in the top right corner of the desktop manager home screen.
2. The following screen offers three separate options: Backup, Restore and Advanced.
   • To save all the personal data stored in your BlackBerry's internal memory, click the Backup tab, choose a name and location for the file and click Save. The backup process should take about a minute, and your BlackBerry screen will display a graphic of a connected handheld and PC while it is in progress.

   
   Figure 7: Connected

3. You can also set your BlackBerry Desktop Manager to automatically backup device data in preset intervals (5 days, 7 days, 14 days, etc.) whenever you launch the program and connect your Smartphone and PC.
   • To do so, click the Options tab beneath the Backup icon and on the following screen fill in the box next to Back up my device data automatically every XX days.
   • Choose the specific data you want to back up. You can choose to back up all of your handheld data, or all data except messages and/or data that are synchronized with an organizer application.
   • When you select the information you want to copy, click OK and then click the Backup tab on the main screen.
4. To customize the specific information you wish to back up, click the Advance tab on the main Backup and Restore screen.
   • You will quickly see a dialog box that displays the application's progress, scanning your handheld database and then a screen with two columns will appear: one column on the left named Computer Databases and another on the right named Device Databases.
   • In the right column, select the specific handheld data you wish to backup and click the left-facing arrow between the columns to copy the information from the DeviceDatabases side to the Computer Databases.
   • Once you have transferred all the data you wish to copy, open the File dropdown menu, located directly above the Computer Databases column, choose a name for your backup file and save it on your hard drive.

Restore Data to Your BlackBerry Using Desktop Manager Files

Restoring BlackBerry handheld data using the desktop manager software and backup files created by the application is not difficult. You have to locate your backup files so they will be easy to find when you try to restore data.

1. Launch the BlackBerry Desktop Manager.
   • Click the Backupand Restore icon in the top right corner and on the next screen.
   • Choose Restore. Browse to the appropriate backup file on your hard drive and click Open. You will be asked to confirm that you wish to replace all the existing data on your handheld with the information in the backup file. Click Yes and the desktop manager starts to restore your data. This can take several minutes depending on the amount of information in the file.

   
   
   Figure 8: Backup and Restore

2. Restoring only specific handheld data, such as address book contacts or custom AutoText entries, is similar to the above-mentioned process, but instead of clicking Restore on the main Backup and Restore screen, click Advanced.
   • Open the File dropdown menu on the left above the Computer Databases column and open an existing back up file.
   • Choose the specific data you want to restore from that file and click the right-facing arrow between the Computer Databases and Device Databases columns. When the progress box disappears, your data has been restored.
     

To do a device change you must follow the next steps.

1. Make a backup of the old device and restore the backup to the new handheld.
2. Switch the simcard to the new handheld.

   
   Figure 9: Create new Account

3. Go to the uts.blackberry.com website login with your username and password.
   • When you are logged on into the account a screen will pop up and ask if you want to change to the new pin, press on Yes. If the pop up screen does not appear, select the device change and enter the PIN and IMEI of your new device and then click on Save.
4. After doing the handheld change click on Help, send the service books and your emails on your blackberry will activate.
   

Connect your BlackBerry to the Desktop Manager

While the desktop manager is running, connect your BlackBerry to the PC using the USB cable.  You will see an error message stating "No applications configured for synchronization" if you have not yet set anything to synchronize.

Figure 10: Synchronizing

Set up which parts of Outlook to sync

1. Click Synchronization under the configuration tab and then select Synchronization.

   
   Picture 011

2. If you have an existing password on your handheld, you will be asked to insert it once again. You can choose only Contacts, but you also have the option to the calendar, memo pad and tasks.  Keep in mind you can choose to synchronize with Yahoo! as well.  For Google, you need to use Google Sync.  
3. On the Address Book Setup you can choose the available desktop applications.  Highlight Outlook and then select Next.

   
   Figure 11: Address book setup

4. The next screen is where you can choose One Way Sync or Two Way Sync from the BlackBerry to Outlook or One Way Sync from Outlook to the BlackBerry.  Choose Two Way Sync as it will merge data from both your handheld and Outlook. And click Next.

   
   Figure 12: Address Book Sync

5. You can select on this screen the Outlook profile you want to synchronize with. After choosing your profile, click Next and then click Finish after getting to the Congratulations screen.  You can choose to synchronize more items or click OK if you are done.
   

Synchronizing your data

Unplug your blackberry device at the main screen in Desktop Manager for five (5) seconds and then plug it back in.  You will be asked for your password in case you had one.

Figure 13: Device Password

The synchronization screen will pop up a new screen if there are any changes to be made with your Address book, Calendar, Memo pad or Tasks.  You can choose to Accept or Decline the changes.

Figure 14: Confirm Address book edits

After your synchronization is done, you can check both Outlook and BlackBerry for the changes.  Once you see the changes, you have successfully set your BlackBerry up to Synchronize. 

Media Manager is a part of the BlackBerry® Desktop Manager 4.2 Service Pack 2 (4.2.2) software and allows you to easily manage your multi-media files. With Media Manager, you can quickly transfer files between the handheld and your computer. There is approximately 40 MB of storage space available in the handheld memory that you can use to store images and ringtones. If you choose to purchase and install a micro-SD card, you can also store music and video clips to the card.

Figure 15: Media Manager

Moving files from computer to handheld

To move files from the computer to your handheld, perform the following steps:

• To automatically convert the files to the optimal format and size for your handheld, select Convert for optimal playback, and then click OK.
• To copy the files with the existing format and size, select Copy with no conversion, and then click OK.
• To select a destination format and size, select Advanced conversion options, and then click OK. Change the options as desired, and then click OK.

Moving files from handheld to computer

To move files from your handheld to the computer, perform the following steps:
When you move files, they are deleted from your handheld. When you copy them, they are not deleted.

Moving files from computer to memory card

To move files from the computer to the memory card, perform the following steps:

• To automatically convert the files to the optimal format and size for your handheld, select Convert for optimal playback, and then click OK.
• To copy the files with the existing format and size, select Copy with no conversion, and   then click OK.
• To select a destination format and size, select Advanced conversion options, and then click OK. Change the options as desired and click OK.
  

Moving files from memory card to computer

To move files from the memory card to the computer, perform the following steps:
When you move files, they are deleted from your handheld. When you copy them, they are not deleted.